Ward & Rider is committed to protecting the privacy of our clients. This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This Data Privacy Notice is intended for clients and prospective clients only.
Data is collected, processed and stored by Ward & Rider Ltd, 2 Manor Yard, New Union Street, Coventry CV1 2PF. Ward & Rider and is registered with the Information Commissioner’s Office (ICO); registration number Z770165X. The Data Privacy Manager (DPM) is Oliver Begley and is available at: 2 Manor Yard, New Union Street, Coventry CV1 2PF, firstname.lastname@example.org or 024 7655 5400.
We will collect, process and store information your personal data to enable us to provide you with legal services. The exact information we will request from you will depend on what you have asked us to do for you. Typically, we will collect and process the following data about you:
Ward & Rider will process your data based on:
Ward & Rider will monitor the data collected and any correspondence with individual employees to ensure compliance with professional standards and our internal policies. Where we require your consent to use your data in certain ways we will obtain this in advance. We do not use your information for automated decision making.
In order for Ward & Rider to perform its services there are a number of companies that we outsource work to. Confidentiality agreements are in place with outsourced companies. These include:
Disclosure of your information
We do not share personal information with third parties unless we need to do so. We never sell your personal information to third parties. When we are required to disclose data to third parties we ensure that safeguards in place to ensure information remains confidential and secure. Disclosure may be made:
The data that we collect from you will be stored at a destination within the European Economic Area (EEA). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Data Protection Notice. Information may be held in computer or manual files. Where information is held electronically this will be on a secure server. We retain information for as long as is necessary and will inform you of the retention period at the outset and conclusion of the retainer. This period will be based on legal requirements and guidance from our regulator/insurer that apply dependent on the nature of the work involved. Information obtained from prospective clients is kept for 12 months for the purpose of providing quotations, any subsequent follow up and internal reporting.
You are entitled to request a copy of your personal data, in order to do so contact the DPM or the person dealing with your matter. Your request will be dealt with within one month of receipt. A subject access request entitles you to a copy of the personal data we hold on you. The focus of the information we have to provide is you and will include such things as records of your name, address, contact details, date of birth etc. This means that a subject access request will not normally result in you getting a copy of a file because the focus of the documents it contains are likely to be the transaction or legal matter rather than your personal information.
If you think any information we hold about you is incorrect or incomplete or has been changed since you first told us, please let us know in writing as soon as possible so that we can update our records.
Withdrawal of consent
You can withdraw consent previously provided at any time unless the action has already been performed. Withdrawal of consent must be in writing and sent to the DPM.
Depending on the nature of the request, we will comply with it to the fullest extent possible. In some cases, this could mean that we are unable to continue with your matter. In certain situations you may be able to ask for restrictions to be placed on the processing of your data or to exercise your right to be forgotten. A restriction has the effect of freezing data so we would continue to store your personal information but could not do anything with it. This might be relevant to you if you had any query or concern over the way your data was handled. A right to be forgotten would usually apply if data is processed unlawfully or otherwise fails to satisfy the legal requirements.
Should you have concerns about the use of your data then you should contact the DPM in the first instance. If your concerns remain then the applicable supervisory body is the ICO. Please see https://ico.org.uk/for-the-public/raising-concerns/ for more information or contact them on 0303 123 1113.
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A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
The following is a list of third party cookies used by our website, and what they are used for:
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Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging our site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.
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