Our approach to offering you an outstanding service is based on four simple steps:
We will endeavour to give you the most realistic quote we can at the outset of your matter and we won’t charge you for anything you have not agreed in advance. Sometimes, there are unexpected turns that can impact on costs and timescales and if anything does happen, we will revise the costs and timescales, and then agree them with you before undertaking further work. With Ward & Rider, you will always be kept up to date with your costs, with no compromise in the quality of service you receive.
When you instruct Ward & Rider, we will ask you from the outset how you want us to communicate with you i.e. would you prefer e-mail, phone or letter? We will also discuss with you the frequency of communication. Our aim is to tailor our service to work best for you and to ensure that you are kept fully informed at all times.
Listening to What You Have to Say
Throughout every stage of our relationship, we will listen carefully to what you have to say to ensure that we understand all of your views and wishes and that these are fully taken account of.
As part of our drive for service excellence, once a job is complete we will ask for your feedback so we can learn lessons that will help us to provide an even better service in the future. We do this with all our clients. Examples of feedback are open for you to see by clicking here!