CLIENT SERVICE FIGURES

As one of just a few solicitors in Coventry & Warwickshire to retain the Law Society’s prestigious quality accreditation Lexcel (which stands for ‘Legal Excellence’), we are committed to providing a high quality specialist legal service.

Lexcel is an independent stamp of quality which you can trust and which means you can be assured of consistently high standards of service at all times.

For over ten years now we have been conducting a continuous survey of all of our clients to ensure that they are happy with the level of service they receive.

CLIENT SERVICE LEVELS

97.5% of respondents rated tour advice as excellent
98% of respondents said they would use us again
97% of respondents said they would recommend us
Rated 4 out of 5 on Feefo

COMPLAINTS PROCEDURE

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided to you then you should inform us immediately so that we can do our best to resolve the problem for you.

In the first instance it may be helpful to contact the individual who is working on your case to discuss any concerns and we will do our best to resolve any issues at this stage.

If you would like to make a formal complaint then you can access our full complaints procedure here.