CLIENT SERVICE FIGURES

As one of just a few solicitors in Coventry & Warwickshire to retain the Law Society’s prestigious quality accreditation Lexcel (which stands for ‘Legal Excellence’), we are committed to providing a high quality specialist legal service.

Lexcel is an independent stamp of quality which you can trust and which means you can be assured of consistently high standards of service at all times.

For over ten years now we have been conducting a continuous survey of all of our clients to ensure that they are happy with the level of service they receive.

CLIENT SERVICE LEVELS

97.5% of respondents rated tour advice as excellent
98% of respondents said they would use us again
97% of respondents said they would recommend us
Rated 4 out of 5 on Feefo

COMPLAINTS PROCEDURE

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided to you then you should inform us immediately so that we can do our best to resolve the problem for you.

You can register the complaint with the person dealing with your matter, or with Marie McDermott our Compliance Officer. You can write to Marie at:

2 Manor Yard
New Union Street
Coventry
CV1 2PF

or email marie.mcdermott@wardrider.co.uk

In the first instance, we’d prefer if you write to us with full details of your complaint so that we have a good understanding of the issues being highlighted. Marie is responsible for ensuring that complaints are handled effectively and in accordance with our complaints procedure. This procedure will also apply to prospective clients who we have refused to provide a service to but only if there is evidence to show that we did not have reasonable grounds to do so.