We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided to you then you should inform us immediately so that we can do our best to resolve the problem for you.
You can register the complaint with the person dealing with your matter, or with Marie McDermott our Compliance Officer. You can write to Marie at:
2 Manor Yard
New Union Street
or email firstname.lastname@example.org
In the first instance, we’d prefer if you write to us with full details of your complaint so that we have a good understanding of the issues being highlighted. Marie is responsible for ensuring that complaints are handled effectively and in accordance with our complaints procedure. This procedure will also apply to prospective clients who we have refused to provide a service to but only if there is evidence to show that we did not have reasonable grounds to do so.