Main purpose of the role
To provide comprehensive support to their appointed lawyer to ensure that they are able to operate at optimum efficiency. This is a varied role which will involve a high level of telephone work and will therefore require excellent communication skills. Good time management and a high degree of self-management and initiative will also be required.
Key Duties and Responsibilities
• To be the main point of contact for clients in the absence of his/her lawyer.
• To answer the telephone promptly, taking messages and following up where necessary in a pro-active manner.
• To build relationships with clients and internal and external contacts on behalf of the team.
• To attend clients/contacts in person and o n the telephone and to provide such support in a professional and friendly manner, in keeping with the Company’s standards of client care.
• To prepare correspondence and legal documents using the case management system and to ensure a high quality of the documents, emails, faxes and photocopies through audio and copy typing.
• To progress cases within the limit of their ability as requested by their lawyer.
• To open and close files.
• General administrative support to the lawyer.
• To carry out/organise relevant copying.
• To make appointments, arrange meetings and maintain the diary of their lawyer.
• Support colleagues/the wider team as required.
• To undertake training of new employees where required.
• To maintain and update the filing.
• To undertake any specific training when required to do so and overall to have a responsibility towards self-development.
• To ensure the confidentiality of all the Company’s and clients’ documentation and information.
• Other duties required within the scope and spirit of the post Essential Skills and experience
• Good standard of education (prefer grade C in English and Maths at GCSE).
• Knowledge of the company’s policies and procedures.
• To know and be able to work within the extent of their remit.
• Excellent spelling and grammar.
• Good organisation and attention to detail.
• Good communication skills.
• Ability to work with minimal supervision.
• Ability to deal with highly confidential and sensitive information.
• Strong team player.
• A good typing speed
